Reporting
If your business processes credit card and ACH payments through Paya, successfully processed payments appear in Pool Brain automatically. Reporting lives in the Paya Portal. Contact Paya to request access.
đĄ The Paya Portal should be used for reporting and reference only. Never process a transaction directly in the Paya Portal, anything initiated there won't sync back to Pool Brain.
Automatic Surcharging
Automatic surcharging on credit card payments is not available when processing payments with Paya.
ACH Returns
If a bank returns an ACH payment, the payment record in Pool Brain doesn't update automatically. You'll need to correct it manually:
If the account syncs with QuickBooks Online, update the payment amount to $0 in QuickBooks Online. It syncs back and updates the payment in Pool Brain automatically.
If the account doesn't sync with QuickBooks Online, contact Pool Brain support through the chat feature on the website, or by emailing team@poolbrain.com, and request that the payment be deleted or zeroed out.
Support
Paya handles support for anything related to processing payments through Paya, including the Paya Portal, settlements, and payment-specific issues. Contact Paya customer support at (800) 261-0240, press 1.
Pool Brain support is still here to help with everything on the Pool Brain side of things. Reach out through the chat feature on our website or by emailing team@poolbrain.com.