The Payments report shows every individual transaction processed through Stripe, including its status and the customer it came from. It's useful for tracking down a specific charge or reviewing recent payment activity.
How to Access the Payments Report
Navigate to Reports --> View Stripe Reports, then select the Payments tab."
How to Read the Payments Report
The Payments report lists individual transactions as they're processed. This is particularly useful for:
Confirming whether a specific payment succeeded, was refunded, or ran into an issue
Looking up who a payment came from and when
Exporting payment activity for accounting or bookkeeping
Payment List
Each payment is listed with:
Date: when the payment was processed
Status: see Payment Statuses Explained below
From: the email address the payment came from
Amount: the payment amount
Payment Statuses Explained
These are the statuses Stripe's embedded Payments report can show. Not all of them come up often, most day-to-day activity will be Succeeded, Pending, Failed, or Refunded, but the full list is here for reference.
Succeeded: the payment completed successfully.
Pending: the payment is still processing. This is common for ACH payments, which can take a few business days to fully clear.
Incomplete: the customer started the payment but didn't finish it.
Failed: the payment attempt didn't go through, for example a declined card or a rejected ACH debit.
Canceled: the payment was canceled before it completed.
Refunded: the full payment amount was returned to the customer.
Disputed: the customer's bank reversed the payment through a dispute.
Filtering Payments
Narrow the payment list using the filter buttons: Amount, Email, Date, Status, and Payment method.
Exporting Payments
Click "Export" to download the payment list currently shown on screen.
Before exporting, customize which columns are included so the export has exactly what you need.
💡 For easier reconciliation with Pool Brain, we suggest selecting "All" as this option includes the following helpful columns:
Date, Amount, and Customer Email, the standard columns already shown on-screen
Description, which includes context like which invoice and charge type generated the payment
poolbrain_invoice_number (metadata), the Pool Brain invoice number the payment is associated with
🔗 See Reconciliation Report for how this data ties into your overall payments reconciliation.