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Reconciliation Report

Learn how to read the Payments Reconciliation report, including the Balance Summary, Payout Reconciliation, and Ending Balance Reconciliation sections.

Written by Nicole Pastorino

The Reconciliation report provides an itemized breakdown of your payouts including processing fees, refunds, and adjustments. This is particularly useful for:

  • Reconciling your bank deposits against your Pool Brain payment activity

  • Understanding your processing fees

  • Generating merchant statements

You can export the reconciliation report for a specific date range to share with your accountant or bookkeeper.


How to Access the Reconciliation Report

Navigate to Reports --> View Stripe Reports, then select the Reconciliation tab.


Which Section Should I Use?

The report has three sections, each answering a different question:

  • Balance Summary: what changed in my Stripe balance overall?

  • Payout Reconciliation: what made up the deposits sent to my bank?

  • Ending Balance Reconciliation: what activity hasn't been included in a payout yet?


Balance Summary

Shows the starting and ending Stripe balance for the period, along with a high-level summary of activity:

  • Starting balance: the balance at the start of the period

  • Activity:

    • Account activity before fees

    • Fees

  • Net balance change from activity: activity minus fees

  • Total payouts: payouts sent out during the period

  • Ending balance: what's left after payouts


Payout Reconciliation

Breaks down the payouts received in your bank account during the period, grouping the transactions in each payout batch into:

  • Charges (with a count of how many)

  • Fees taken from those charges

  • Refunds (with a count)

  • Total paid out: the resulting payout amount

If any automatic payouts failed during the period, a "Failed payouts" section appears with the same breakdown. It's hidden entirely when there are none. šŸ”— See Payment Settlement & Payouts for more on how payouts themselves work.
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Ending Balance Reconciliation

Shows the transactions that hadn't been included in a payout yet as of the report's end date, along with the resulting "Ending balance" still sitting in the account.
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Downloading the Reports

Each section has its own "Download" button next to its heading.
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Balance Summary
The Balance Summary export includes more detail than what's shown on screen. On screen, "Total payouts" is a single line, but the export breaks it into Payouts to bank (the gross amount) and Payout fees, which net together to match the on-screen total.
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Payout Reconciliation and Ending Balance Reconciliation

  • Summary: downloads the totals exactly as shown on screen

  • Itemized: downloads every individual transaction behind those totals, useful for matching specific charges or refunds line by line


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