Any property you want to add to a route needs to first have the route schedule activated for that property

  • Navigate to the customer page and make sure you click on the correct address in the locations tab if the customer has more than one property

  • A grayed out "Route Schedule" link shows the route schedule is NOT active

  • Click Route Schedule, click "Activate Route Schedule", make sure your settings are correct (defaults are best for 95% of pools) and click Save. The Route Schedule link is now green to show it's active

  • The property will now appear in the "Not Routed" are of the routing section and you can assign it to a route from there

  • If the customer cancels service, just click Route Schedule from the property address page and toggle the activation switch to off (and click Save). The property will no longer appear in routing section

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