You can customize which chemical readings technicians will see in the app, when they're required to enter specific chemical readings and how often they're required.
How to set which chemical readings display in the app
Go to Settings and scroll down towards the bottom where you'll see a section named "Chemical Settings".
At the bottom of the Chemical Settings section, you'll see an area named "Chemical Readings". Click the toggle switches to hide those readings in the technician app. You would only do this for readings you know you will never use under any circumstances (many companies leave them all turned on).
How to set chemical reading requirements by service level
Go to Settings and scroll down to the "Service Levels" section where you already created service levels and configured workflows.
Chemical reading requirements are controlled by service level. Click the service level tab you want to set requirements for and click the blue text that says "Chemical Readings" near the top of the workflow.
In the window that appears, you can choose 3 different requirement settings:
- Required Always = technician MUST enter the reading every visit
- Optional Always = technician CAN enter the reading but won't ever be required to
- Require after ( X ) visits = technician can enter the reading at any time but will only be required to enter it after a certain number of visits
These requirements will take affect on any body of water where this service level is assigned.
The "Salt" reading has an additional setting to automatically require the reading only when a working salt system exists for a body of water where that service level is assigned. If a working salt system doesn't exist, the reading will be optional for that visit.
