How to set Technician pay by Service Level & Type
NOTE: Types are created in the Service Levels section in Settings and are unique to each Service Level. If you have not done this yet, you will need to do it first.
Navigate to Settings and scroll down to the "Technician Pay" section
Click a Service Level tab ("Basic" and "VIP" in the example below) to view whatever Types have been created for those Service Levels. Enter the appropriate amounts to pay the technician per visit for that Service Level and Type combination.
For example, if you entered 10.00 for Basic service level & Dive Pool type and you entered 8.00 for Basic service level and Play Pool type, then the technician assigned this role would receive $10.00 for every completed route stop visit on a body of water that had Basic service level & Dive Pool type selected. They would receive $8.00 for bodies of water with Basic Service level and Play Pool selected.
"No Access" Pay Option
You can also choose how much to pay a technician when they cannot access the property (locked out, dog in yard, etc). This setting is not specific to Service Level or Type so the Technician will always be paid the amount in the No Access field every time they can't access a property for any Route Stop. If you don't want to pay anything for No Access visits, leave it at zero. (this is common)
"Covered Route Stop Bonus" Pay Option
You can set a custom percentage to pay technicians a bonus amount if they complete a route stop that is not normally on their scheduled route (aka covering for someone else)
If a technician completes a Route Stop while it's in "one time moved" status, this will be considered eligible for the covered route stop bonus pay
For example, if a technician would normally get paid 10.00 to complete the route stop but the covered bonus pay is set to 20% and the route stop was completed while in "one time moved" status, the technician would instead be paid 12.00 on that route stop.