How Customers Access The Portal

Customers can register for the portal on their own using the billing contact email address on file in Pool Brain. No invite or additional work needed!

Customers go to the customer portal and click "Register Here," then enter the billing contact email address on file. Once completed, the customer will receive an email with a link to create a password and complete signup.
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Customers go to the customer portal, enter the billing contact email address and password, then click "Log In."
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💡 If the same billing email is associated with multiple customer profiles, customers can select which account to view from a dropdown menu after logging in.
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🔗 See How to View Multiple Customer Profiles and Properties in the Customer Portal
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Customers go to the customer portal and click "Forgot Password," then enter the billing email address and follow the instructions in the email received.
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